Ratings & Reviews

Overall Rating

5(200 reviews)99.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Gabrielle G. - |Recommended: YesIt’s been a great experienc... — It’s been a great experience living here. Everyone is so attentive and all the maintenance is completed in a timely manner. Everyone at the leasing office is very helpful.
response from property -Gabrielle, thank you for your kind words. We will be sure to let the team know that they have been prompt and helpful in your experience.
Review From Modern Messagesubmitted by Lea N. - |Recommended: YesI like it here, the communi... — I like it here, the community is great with a lot of things to do and close to a lot of places. I look forward to going to happy hours when it opens back up
response from property -Lea, we're thrilled to hear that our convenient location and local events have been a great fit for you. Thank you for sharing your fantastic review of our community!
Review From Modern Messagesubmitted by Laurence I. - |Recommended: YesWe moved into the building ... — We moved into the building back in November Best decision From the cleanliness of the building, to the great maintenance team and the “always available” to help office staff it makes for the perfect combination. They have been great and so understanding during this pandemic I’m eager for the pool and gym to reopen
response from property -Laurence, it's a pleasure to read about your 5-star experience in our welcoming, well-maintained community. We especially appreciate your praise for our helpful team. We hope you continue to enjoy your comfortable home with us for a long time to come.
Review From Modern Messagesubmitted by Jennifer A. - |Recommended: YesI’ve loved it The staff ha... — I’ve loved it The staff have been very responsive and supportive from top to bottom. The location is hard to beat and the experience overall with all of the community events is somehow even better than the views. Definitely a joy to be a resident here
response from property -Jennifer, thank you for the encouraging review of our community. We are thrilled to hear that our team has been taking good care of you and that you have enjoyed our community events. We're grateful to have you as a resident.
Review From Modern Messagesubmitted by Kelly M. - |Recommended: YesThis is a good community. T... — This is a good community. The leasing office staff are not super helpful nor friendly, but the location is hard to beat. The extensive construction has been frustrating but is part of life.
response from property -Thank you for sharing your feedback with us, Kelly. While we are pleased that you're enjoying our community, we are disappointed to hear that you have not had a positive experience with our team. We would love the opportunity to improve our customer service, and we encourage you to reach out to us at arriveriveroaks@trinity-pm.com so that we may address your concerns directly.
Review From Modern Messagesubmitted by Sherrel L. - |Recommended: YesThe impact of the Coronavir... — The impact of the Coronavirus has been difficult, but coming home is always a welcomed escape at the end of my day. I can honestly feel the onset of relaxation driving up Kirby towards the building. The staff, location, aesthetics of the property, and the convenience of living at Arrive is the reason I have given 5 stars.
response from property -Sherrel, it warms our hearts to hear that our community has been a comfort to you in these challenging times. We are grateful to have you as a resident, and we appreciate all your warm words about our team. Thank you for taking the time to review us.
Review From Modern Messagesubmitted by Stanford C. - |Recommended: YesI think management has done... — I think management has done a great job of responding to social distancing and social isolation. Although the gym and pool areas are closed, I’m glad that we are taking an aggressive stance. Thank you.
response from property -Stanford, thank you so much for your praise of our management team during this difficult time in our country. Your health and well-being will always be our priorities, and we're happy to know you're pleased with our decisive actions to protect our residents. If you would like any additional information on our current policies and procedures, please feel free to email us at arriveriveroaks@trinity-pm.com.
Review From Modern Messagesubmitted by Nitya N. - |Recommended: YesExcellent management and th... — excellent management and the gym has improved tremendously. office staff are professional and courteous and maintenance staff is friendly efficient and trustworthy
response from property -Nitya, thank you for your review and a five-star rating. It is lovely to know that you have noticed improvements throughout the community. Please continue enjoying your time here.
Review From Modern Messagesubmitted by Hiu Y. - |Recommended: YesThe overall experience is p... — The overall experience is pretty decent. They have been doing a lot of renovations and updates, so many changes. The office and concierge are usually very helpful and friendly. The fitness has decent views and it seldom crowded when I go there. Good place for people in professionals
response from property -Hiu Ying, we are delighted to hear that you're enjoying our improvements to our community. Thank you for the compliments to our team and for our amenities. We hope you continue enjoying our spacious interiors and those great views!
Review From Modern Messagesubmitted by Greg E. - |Recommended: YesI am pleased with the Arriv... — I am pleased with the Arrive experience here in River Oaks. I could not be happier with my decision to move from the suburb of Austin, Texas, here to Houston, Texas. The location is perfect as I have access to downtown Houston, but not in the heart of the hustle of the big city.
response from property -It's great to hear from you, Greg! We especially appreciate your compliments here at the community. We are located right in the heart of River Oaks with easy accessibility to everywhere in Houston. Thank you for the feedback and we thank you for making this your happy home.
Review From Modern Messagesubmitted by Thomas P. - |Recommended: YesThe staff have always been ... — The staff have always been helpful and respectful of concerns brought to their attention. Maintenance is on top of it and very responsive to issues that arise. The grounds are well kept and you can tell they try to stay on top of issues and upgrading the community. My only complaint is the hot tub is never hot. We have a beautiful pool and it would be great to spend chilly evenings enjoying the amenities but freezing to death isn’t in my foreseeable future.
response from property -It's great to hear from you, Thomas! We especially appreciate your compliments regarding our maintenance and management teams, as we work hard to provide outstanding customer service. Thank you for the feedback - we will have someone look into the hot tub shortly.
Review From Modern Messagesubmitted by Roozbeh A. - |Recommended: YesGreat spot. The quality of ... — Great spot. The quality of the building is excellent and the location is as good as it gets. Great spot. The quality of the building is excellent and the location is as good as it gets.
response from property -Thank you for taking the time to share your excellent remarks, Roozbeh. We are thrilled that our prime location and top-notch facilities have delivered a five-star experience! Thank you for being a part of our community!
Review From Modern Messagesubmitted by Hanna B. - |Recommended: YesI absolutely love living at... — I absolutely love living at Arrive River Oaks Working with Obed from touring the apartments to now moving in has been great Obed and the Arrive Team have been incredibly responsive and interactive with any questions I have. I have already encouraged my friends to move here
response from property -Welcome home, Hanna! We're excited to share your praise with Obed, and we're happy that you had a smooth move-in. Thank you so much for recommending us to your friends.
Review From Modern Messagesubmitted by Yekaterina V. - |Recommended: YesAside from the parking gat... — Aside from the parking gates breaking from time to time and key fob not working sometimes, I've had a wonderful experience living at Arrive
response from property -Yekaterina, it is great to hear that you have had a wonderful experience here. We will pass your feedback about our parking gates and key fobs to the team for internal discussion. Thank you for bringing these things to our attention.
Review From Modern Messagesubmitted by Alexandria C. - |Recommended: YesI love living at Arrive It... — I love living at Arrive It’s a great location and has great amenities. It’s close to so many shops and restaurants. Also, the staff are very kind and helpful.
response from property -Alexandria, thank you for your review and a five-star rating. We love the location of our community and are glad you are loving it. Please continue enjoying your time here.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Arrive River Oaks", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Arrive River Oaks", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose